> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wirespeed.co/llms.txt
> Use this file to discover all available pages before exploring further.

# ConnectWise PSA

> Automate your MSSP interactions with Wirespeed and ConnectWise

<Info>Wirespeed integrates with ConnectWise (CW) PSA to automatically push escalated cases from Wirespeed into CW, as well as bi-directionally sync statuses and SLAs.</Info>

## Getting Started

Login to CW to complete the following steps:

### Create a Security Role

1. Navigate to System > **Security Roles** > Hit the + button
2. Name the Role **Wirespeed**
3. Add the following permissions
   1. **Companies**
      1. Set Company Maintenance - **Inquire** - All
   2. **Service Desk**
      1. Set Close Service Tickets - **Add/Edit/Inquire** - All
      2. Set Service Tickets - **Add/Edit/Inquire** - All
   3. **System**
      1. Select **customize** next to Table setup
      2. Disallow all items
      3. Allow *Service/Priority*
      4. Allow *Service/Service Board*
      5. Set Table setup - **Inquire** - All

### Create an API Member

1. Navigate to System > Members > **API Members** > Hit the + button
2. Name the Member **Wirespeed**, similar for other required fields
3. Select the Wirespeed **Role ID**
4. Provide any other required fields as they fit your organization and **Save**
5. Select the **API Keys** tab > Hit the + button
6. Provide **Wirespeed** as the description and **Save**
7. Save the **public key** and **private key**

### Add Integration

1. Login to Wirespeed and navigate to Integrations > [Add Integration](https://app.wirespeed.co/settings/integrations?tab=browse) > Connectwise PSA
2. Provide the **URL** of the ConnectWise domain you use, e.g. [https://connectwisedev.com/](https://connectwisedev.com/)
3. Provide the **Company ID** you use to login to ConnectWise with
4. Provide the **public key** and **private key** from earlier steps
5. Save

## Configuration

After adding, Wirespeed will redirect you to the configuration screen. Here you will be able to choose what Company, Board, and Ticket Type Wirespeed should use when creating tickets in ConnectWise. Additionally, you can choose what statuses and priorities to use in certain scenarios.

<Info>Wirespeed will sync the closed status and remediation SLAs from ConnectWise back into Wirespeed. Status syncing is stopped once the ticket has been closed. Reopening a ticket in CW will not reopen the associated case in Wirespeed.<br /><br />Cases with multiple detections will only create a single CW ticket. Additional detections added to a case will not modify CW ticket status or priority.</Info>