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What is a Service Provider?

A company operating as a Managed Security Services Provider (MSSP) or more generally as a Managed Services Provider (MSP) has many clients that they need to support on the Wirespeed platform and their needs differ from a single direct customer.

In the Wirespeed platform, a Service Provider is a special kind of tenant that has the ability to manage other client tenants. Service Provider tenants cannot have their own integrations, though, so remember to create a client tenant for your own corporate entity, so any alert integrations can be handled there.

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Adding a Client

Adding a client is easy. Click on Clients in the navigation menu and then the “add new client” button. This will spin up an empty client tenant under your management. You can optionally choose to invite team members from your client’s organization to have access.

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Demo Clients

When you add a client, you can choose to enable the client as a demo client, which will populate it with sanitized data, so you can experiment, play, or even show your own clients without exposing any real or sensitive client data. Client demo tenants are free.

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Managing a Client

Each client tenant has individual settings that can be managed separately by clicking into the tenant, then clicking on settings in the navigation menu.

Updating notification preferences in your Service Provider tenant will update your notification preferences for all clients you manage. Additionally, your Team Inbox will be used for any clients that do not have a different one defined.

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Deleting a Client

To delete a client reach out to the support team using the Chat button and they will get it removed for you.

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Operating Teams

An operating team is a special client tenant that represents your internal service provider team. Since service providers frequently access and manage their customers’ environments, marking a client as an operating team helps Wirespeed better understand your workflow. When Wirespeed detects activity from your operating team (like logins or administrative actions) in your clients’ environments, it will automatically recognize this as legitimate service provider activity rather than potentially suspicious behavior. For example, if one of your technicians logs into a client’s environment from a managed device in your operating team, Wirespeed will recognize this as authorized access rather than triggering unnecessary alerts.

You can mark your operating teams by going to the Clients page and selecting the row action 3-dot button and clicking “Select as Operating Team”.