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Team settings can be found under Settings > Team. Use the Team tab to change your team name and platform branding. Use Team Members to manage users. Personal notification preferences are on the Your Profile tab. Team Account Notifications (shared inbox, subject line, and rich case formatting) are in the Team tab. See Notifications.

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Billable resources

The Billable Resources section on Settings > Team Analytics shows current billable user and endpoint counts for your team. See Billable Assets for how counts are calculated.

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Automation Switches

Three account-wide switches control what Wirespeed does outside the platform. All three are off for new customer accounts, so Wirespeed does not interact with your end users or external systems until you are ready:
  • Enable Chat Ops on Settings > Chat Ops lets Wirespeed message users to confirm activity.
  • Enable Automated Remediations on Settings > Remediation lets Wirespeed remediate threats automatically.
  • Enable Source System Updates on Settings > Integrations lets Wirespeed sync verdicts, statuses, and comments back to your integrations.
Service provider accounts always have all three switches on and cannot turn them off. The sidebar shows whether Chat Ops and Remediation are on. Manual actions, such as remediation you initiate from a case, are never blocked, and team members signed up to Wirespeed still receive notifications.

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Team API Keys

Team API keys allow you to programmatically access the Wirespeed API using a service account. These keys are associated with your team rather than individual users, making them ideal for automation and long-term access.
  1. Sign in as a team Admin (only Admins can access Team API Keys).
  2. In Wirespeed, open Settings → Team.
  3. Scroll to Team API Keys.
  4. Create a key with a name, role, and expiration (1–720 days).
  5. Copy the token immediately — it is shown only once. Keys are prefixed with wspd-.

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Security

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(Un)lock Users

You can lock and unlock users by highlighting their row in the “Team Members” table, selecting the 3-dot button on the right-hand side, and choosing the appropriate action.

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Reset team member MFA/password

If a team member forgets their password they can reset it on the login page or by having you select the “Reset credentials” options underneath the 3-dot menu on the Team Members table. If a team member loses access to their MFA device, the only way to reset it is by you selecting “Reset credentials” for their account. They will receive an invite in their email to re-register for the platform.

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Audit Log

You can view the audit log for your team by selecting your email in the bottom left corner of the screen, and selecting “System Log”.

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Demo Team

A demo team contains sample data and integrations for you to explore the functionality of Wirespeed. Demo teams are primarily read-only, if you would like to try some of your integrations, request a new tenant to try out.