Team settings can be found under
Settings > Team. Use the
Team tab to change your team name and platform branding. Use
Team Members to manage users. Email notification preferences — including team inbox, subject line, and rich case formatting — are on the
Notifications tab. See
Notifications.
Test Mode
Test mode is enabled by default for all new accounts. This mode disables all outbound functionality from Wirespeed and ensures you don’t interact with your end users and external systems until you are ready. Team members that are signed up to Wirespeed will still receive notifications as necessary. You can enable/disable test mode underneath your Team page.
Team API Keys
Team API keys allow you to programmatically access the Wirespeed API using a service account. These keys are associated with your team rather than individual users, making them ideal for automation and long-term access. To create a team API key, navigate to Settings > Team and provide a name, role, and expiration (1-720 days).
After creating a team API key, the token will be displayed only once. Make sure to copy and securely store it immediately, as you won’t be able to view it again.
Security
(Un)lock Users
You can lock and unlock users by highlighting their row in the “Team Members” table, selecting the 3-dot button on the right-hand side, and choosing the appropriate action.
Reset team member MFA/password
If a team member forgets their password they can reset it on the login page or by having you select the “Reset credentials” options underneath the 3-dot menu on the Team Members table.
If a team member loses access to their MFA device, the only way to reset it is by you selecting “Reset credentials” for their account. They will receive an invite in their email to re-register for the platform.
Audit Log
You can view the audit log for your team by selecting your email in the bottom left corner of the screen, and selecting “System Log”.
Demo Team
A demo team contains sample data and integrations for you to explore the functionality of Wirespeed. Demo teams are primarily read-only, if you would like to try some of your integrations, request a new tenant to try out.
