
Customizing Verdicts
When editing a verdict rule, you can configure remediation actions, response options, verdict, and severity.Remediation
Remediation actions automatically remediate or release users, endpoints, and files associated with a detection, and can delete the mailbox rule a detection reports. For each asset type, you can choose which specific actions to perform.Remediate User
Lock down users associated with this detection. Available actions:- Disable Account — prevent the user from signing in
- Require MFA Re-enrollment — remove registered MFA methods and require enrollment again (destructive and one-shot)
- Reset Password — force a password change on next sign-in
- Revoke Sessions — terminate all active sign-in sessions
Remediate Endpoint
Isolate endpoints associated with this detection. Available actions:- Isolate Endpoint — disconnect the endpoint from the network
- Lock Device — remotely lock the device screen
Remediate File
Quarantine or delete files associated with this detection. Available actions:- Quarantine File — quarantine the file to prevent execution
- Delete File — permanently delete the file from the endpoint (irreversible)
Delete Mailbox Rule
Permanently delete the malicious mailbox rule reported by this detection (irreversible). This option only appears on Malicious verdict rules in the Mailbox Rule category. See Mailbox Rule Remediation for requirements and limits.Release User
Reverse user remediation when a detection is resolved as benign:- Enable Account — re-enable the user account for sign-in
Release Endpoint
Reverse endpoint remediation when a detection is resolved as benign:- Unisolate Endpoint — reconnect the endpoint to the network
- Unlock Device — unlock the device screen
Release File
Reverse file remediation when a detection is resolved as benign:- Unquarantine File — release the file from quarantine
Response
Escalate
Notify your team about the detection for manual investigation.Correlate & Resolve
Resolve the detection and allow it to be used as a threat indicator for other cases.Skip
Ignore this verdict and continue on. You cannot skip the default rule.Chat Ops
Chat Ops is an add-on that is only available with Escalate. Correlate & Resolve, Skip, and Run Monitors rules cannot use it. Containment can run on the same rule. Wirespeed applies the verdict first: any containment on the rule runs, then the detection is escalated. Wirespeed then messages the user(s) affected by this detection and asks whether they performed the activity. It does not wait for a reply before escalating.- Yes, this was me — the detection closes as Benign and reversible remediation is released.
- No, this wasn’t me — Wirespeed adds a timeline entry, keeps the detection escalated, and runs every non-destructive containment action on the user, endpoint and files, even when the rule has none. A reply from an IP address linked to the detection counts as Yes, this was me.
- I’m not sure — Wirespeed adds a timeline entry and the detection stays escalated.
- No reply within the reply window set under Settings > Chat Ops — the prompt is marked unanswered and the outcome stays in place. A reply that arrives later is recorded on the timeline for your security team but does not change the outcome.
- Chat Ops MFA — require SMS MFA when a user claims they performed the activity (requires Chat Ops Second Factor in team settings)
- VIP Chat Ops — allow Chat Ops for VIP users on this rule

