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Prerequisites

Before connecting Wirespeed to Odoo Helpdesk, ensure the following:
  • Your Odoo instance is running Odoo 19 or later — the JSON-2 API required by this integration is only available in v19+.
  • The Helpdesk app is installed in your Odoo instance.
  • Odoo SaaS (odoo.com) only — the integration currently accepts instance hostnames under *.odoo.com (for example yourcompany.odoo.com). Self-hosted Odoo on a custom domain or hostname is not supported at this time.

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Generate an API Key

  1. Log in to your Odoo instance
  2. Click your profile avatar in the top-right corner and select My Profile
  3. Go to Account Security → API Keys
  4. Click New API Key
  5. Enter a description (e.g., Wirespeed Integration) and click Generate Key
  6. Copy the generated key immediately — it will not be shown again

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Connect Wirespeed to Odoo Helpdesk

  1. Log in to Wirespeed
  2. Navigate to Integrations → Add Integration
  3. Select Odoo Helpdesk and click Integrate
  4. Fill in the following fields:
    • Odoo Instance URL — the hostname of your Odoo SaaS instance (e.g. yourcompany.odoo.com). Must be an *.odoo.com hostname; self-hosted instances are not supported yet.
    • API Key — the key generated in the previous step
  5. Click Save
Wirespeed will verify the API key and confirm the Odoo version is 19+. If either check fails, the integration will not be enabled.

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Configure Ticket Behavior

After enabling the integration, click Configure to set ticket creation preferences. Fields are dependent — select Database first, then optionally Company to filter the team list, then Helpdesk Team.
SettingDescription
DatabaseThe Odoo database to use for all API operations (required)
CompanyOptionally filter Helpdesk teams by Odoo company. Defaults to Any.
Helpdesk TeamOdoo Helpdesk team to assign new tickets to (required)
Stage MappingMaps each Wirespeed case status to an Odoo Helpdesk stage. Wirespeed will attempt to auto-populate this using Odoo’s default stage names (New, In Progress, Solved). All statuses must be mapped before saving.
Create Tickets for Standalone DetectionsWhen enabled, tickets are created for detections that are closed and not part of a case
Case Ticket Title TemplateTitle template for case tickets. Supports variables like `sid` and `title`
Detection Ticket Title TemplateTitle template for detection tickets. Only shown when Create Tickets for Standalone Detections is enabled. Supports variables like `sid` and `title`
Click Save when done. The Save button is disabled until all required fields are filled and all Wirespeed statuses have a stage mapped.

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How It Works

  • When a Wirespeed case is escalated, a Helpdesk ticket is created in Odoo with priority mapped from severity (Critical → Urgent, High → High, Medium → Normal, Low/Info → Low).
  • When a case status changes, the Odoo ticket is moved to the corresponding stage based on your configured Stage Mapping.
  • When a detection is added to a case, a comment is posted on the associated Odoo ticket.
  • When a Wirespeed case is closed, the ticket stage is updated to the mapped Closed stage and a comment is posted noting the closure.
  • Ticket title templates support dynamic variables using backtick syntax (e.g. `sid`, `title`, `severity`).